Hi everyone!

I see many of you asking about which lists are complete etc.  All of my dated lists are now combined and easily searchable.  We are always trying to solve issues from ANY date.  If someone's issue was solved before yours and they were on a later dated list then it is likely that their issue could be less complex.  I am being trained everyday to solve new types of issues and I am always going thru my own lists to try and solve ANYONE'S ISSUE.

While we have software which logs your tickets which many CS agents work from, I only work from my own dated lists of issues.  Other CS agents also look at my lists and try to solve the issues within.  We have multiple support channels open but I believe we are working towards integrating all of our CS processes into a new and improved software management system.  I want to help solve the older issues with priority.  I am working very hard to be able to do this.

I'm going into my PMs first today and then I'll go thru the forum thread.  Thanks for your patience and understanding!