1.Do you agree that your account termination was valid reason ? Just saying,you did comply with their TOS while signing up in the beginning.
2.Maybe read that agreement again and see if at all their excuse exists ?
Please send us a document certifying the opened bank account in order to proceed with the e-money redemption. "
I said "What document do you want ?"
Still no reply from them
Because that line speaks for itself.No further clarification is needed if you look at it. "document certifying the opened bank account ",maybe a stamp letter signed by the bank ? Maybe an email vouching you a customer for the bank ? You need to talk to the bank btw.