"I believe they should honor the bet, then limit after. I think this would be fair.
Could you honor the bet, then limit, please? Thank you"

All bets were settled. Is there any bet ID we should look into?

"I also have a transaction ID: "3389" it says I withdrew 20mbtc, but I never did or received it. Can you help me with this too please?"

Transaction ID 3389 amount was credited back to your account so you can re-attempt the withdrawal.