I appreciate your concern. But please note that we are not exchanges. We hold stocks of bitcoins and we take a huge risk of price volatility. The stocks ensure that when you want to buy or sell bitcoins, you don't have to wait for sellers or buyers as on exchanges.
The spread reduces when bitcoin price is stable and goes up when bitcoins prices are volatile. - Sandeep, co-founder.
What risk? All your stocked bitcoin are from your users.You just facilitate storage and trade.
You charge high fees for just placing a trade order.Fee should be deducted when order is successfully completed.
Well I think you are unaware that say there are 50 users selling total 100 btc at one point. Now there are only 20 buyers who require 20 btc. So zebpay will buy 100 btc which all users have sold it and they will sell 20 btc which users want to buy. Risk is of 80 btc which they have bought it. But yes as price plums as well so they even rise too. SO ideally it will depend how much they hold at the time of increase/decrease.