Re: Official Newbie BitInstant Support Thread (Active Customer Support)
If I logged your issue and I don't have your email address then I NEED it. Send it to me!!!
If you already sent your email then I probably have already. No need to resend! Thanks guys!
If you already sent your email then I probably have already. No need to resend! Thanks guys!
URSAY,
Just received a confirmation email but it said was sent to an bitcoin address that is not mine.
Do you have any idea who the address belongs to or why it was sent to this address?
No. But I used bitinstant through blockchain.info to deposit directly into my account. No need to enter my bitcoin address for this order.
Do you know if blockchain.info will transfer to my account later?
I only have your zipzap acct. #. An order ID # or quote ID # would be very helpful!
Quote ID f2df2734-36f6-4f70-9a86-ed4a4b30f52f
Event ID 8dda5778-6c55-42b2-b77f-356111208dfd
Fees (inclusive) 3.99%%
Amount you paid $500.0 USD
Amount you will receive $480.05 USD
Destination exchange Bitcoin Address
Destination account 1DoYrZsMsKgQNeNuYQeHUvXYJwaYjUP74V
But the correct bitcoin address is 159f2uMV5SJT1muunbdrfG1nNrikDXVkvq
BitInstant does not auto fill ANY Bitcoin addresses so I don't know where that incorrect address came from. I do see however that no coins were yet deposited to that address. It is possible that Blockchain will deposit into that wrong address and then it will go to your correct address. I do not know their processes. GOX is likely also effecting your order today. I would wait a day and then if your issue does not clear up you need to contact support at blockchain.info
Good Luck!
URSAY,
I followed the instructions on the site and they say it is bitinstant to contact in case of problems.
https://blockchain.info/pt/wallet/deposit-cash
I've spoken to a CS rep with a lot of knowledge regarding these types of situations and I've told you many times that you need to speak with blockchain.info support. Have you tried to do this?