Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY I just want to make sure you've got all the info you need from me. I'm on the 4/11 list.
My email I used to order is jimrussles@hushmail.com
The bitcoin address where my coins go is 13CgzzbM6cmrPFbQuTC1F4sg75Pifk4RPU
I never got an Order ID because my transaction didn't get that far. In the event log, I'm stuck at "Mt Gox Order Loading"
Here's my bitinstant order page.
Order receipt
Quote ID fdf90bef-086a-42b5-9df5-75d2348ae5ab
Event ID a587130e-076f-4afa-8d83-7ad5aa57b85b
Fees (inclusive) 3.99%%
Amount you paid $175.0 USD
Amount you will receive $168.0175 USD
Destination exchange Bitcoin Address
Destination account 13CgzzbM6cmrPFbQuTC1F4sg75Pifk4RPU
Order event log
Timestamp Event ID Event type
Wed Apr 10 20:16:44 2013 a587130e-076f-4afa-8d83-7ad5aa57b85b Quote for new transaction
Wed Apr 10 21:03:25 2013 0e005f4f-3ee7-4dcb-b79b-b0cf1dacd3a5 New Order
Wed Apr 10 21:04:37 2013 546d4b2b-e37a-4c6e-b341-e6f6e6c2d39f Coinapult Order Loading
Wed Apr 10 21:19:41 2013 f0c80d72-6fd1-4a6b-8e09-e9b78bd3d0e8 MTGox Order Loading
Is my order one that might benefit from being manually pushed through like these others?
I'd really love to get my coins at the crash price, that was the whole reason I ordered when I did. I will lose too much money if I get them at the pre-crash price.
My email I used to order is jimrussles@hushmail.com
The bitcoin address where my coins go is 13CgzzbM6cmrPFbQuTC1F4sg75Pifk4RPU
I never got an Order ID because my transaction didn't get that far. In the event log, I'm stuck at "Mt Gox Order Loading"
Here's my bitinstant order page.
Order receipt
Quote ID fdf90bef-086a-42b5-9df5-75d2348ae5ab
Event ID a587130e-076f-4afa-8d83-7ad5aa57b85b
Fees (inclusive) 3.99%%
Amount you paid $175.0 USD
Amount you will receive $168.0175 USD
Destination exchange Bitcoin Address
Destination account 13CgzzbM6cmrPFbQuTC1F4sg75Pifk4RPU
Order event log
Timestamp Event ID Event type
Wed Apr 10 20:16:44 2013 a587130e-076f-4afa-8d83-7ad5aa57b85b Quote for new transaction
Wed Apr 10 21:03:25 2013 0e005f4f-3ee7-4dcb-b79b-b0cf1dacd3a5 New Order
Wed Apr 10 21:04:37 2013 546d4b2b-e37a-4c6e-b341-e6f6e6c2d39f Coinapult Order Loading
Wed Apr 10 21:19:41 2013 f0c80d72-6fd1-4a6b-8e09-e9b78bd3d0e8 MTGox Order Loading
Is my order one that might benefit from being manually pushed through like these others?
I'd really love to get my coins at the crash price, that was the whole reason I ordered when I did. I will lose too much money if I get them at the pre-crash price.
You issue was escalated because it is different then some of these manual push throughs.
That's just fantastic :/
Any idea how the price is going to be determined? Bitstamp is at ~$60 a coin right now and it would be ridiculous to get forced into paying yesterday's prices after having to wait so long.
At least you guys could give me a lower price. I don't expect to get them at $60, but surely not $160 or whatever.
Is there any more information you can give me about my issue and why it had to be escalated? At this point I'm open to the idea of a refund if the purchase price of the coins is too high.
And please don't tell me to submit anything at /contact because I already have and I can no longer use my quote ID.