Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I was recently told that BitInstant uses MtGox's price to sell coins, and that you get the coins at the same price they were when you made your deposit. This is unacceptable as MtGox is frozen at twice the price of the exchange I addressed my deposit to and it has been FIVE hours since I made the deposit. I could have easily made profit by riding the dips on the other exchange, but apparently I will come into the market already having lost 50% of my investment.
Are these things true, and if so, what do you plan to make it right?
Are these things true, and if so, what do you plan to make it right?
Execution prices depend on the type of service you used and multiple other current market factors. If you have further questions or would like to open a ticket check out bitinstant.com/contact
Thanks!
I came here because I do not plan on sending another ticket and having myself re-queued. I don't really appreciate the non-answer, or your use of a smilie when talking about my predicament. I think it's pretty easy to see that my next questions will have to be more straightforward, so here goes:
Are you going to charge me $120 for BTCs that are now worth $60-$70?
I used Moneygram through ZipZap and yourself to send BTCs to an address for an exchange I am a member of. What are the implications of these "services" and the "current market conditions" relating to my deposit?
I'm sorry but I have no previous issues logges with you. All support issues not go thru btinstant.com/contact
Often times the issues that you might think are "simple" are not that simple. Thanks for your understanding!
I'm quite sure you have a ticket with me.
OrderID: 3105411e-7cf2-48f7-89e8-daea642f270a
EventID: 371eca74-a6f6-4e5c-b5e3-ba27dc46e137
DestAccount: 17c6wZgwj25wDGgTehy8nEQYcFeYkkvhwN
QuoteID: 2dff9991-bb33-4456-983b-e6de3c478f6e
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365695299.96
APIResponse: {'Transaction_id': u'5166dac63fa78d0832121de4'}
FundsSent: $355.237 USD
I would appreciate it if you stopped treating me like a child and gave me honest, straightforward answers. Simplicity is not a requirement.
I'm sorry but you are not on any of my support lists so you will have to log your issue at...
bitinstant.com/contact
You're not going to get me to re-queue myself. I know how these things work, and I refuse to put up with this.
http://i.imgur.com/gA8K9hd.png
Check the email or do whatever you else is necessary, but give me support.
Also, are you trying to say that I don't have an issue logged, meaning it was deleted? I obviously logged an issue.
I used to log issues here on the forums and then add them to our support system. I am no longer doing that. If I personally have not logged your issue in the past then you will need to log your issue with bitinstant.com/contact
how do we know if we are in the system?
You would know because you went to bitinstant.com/contact and submitted your issue. This sends a response which confirms your support request.