Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
mwp
on 11/04/2013, 22:21:53 UTC
Deposited more than 72 hours, I have not received the money in the account MtGox, zipzap confirmed yesterday that sent me to you confirming my payment, so why delay? What I expected to receive this money? Because it is something urgent.

quotid: dba70a8c-ac7f-4879-8a46-971544400265

Please log your support request at...

bitinstant.com/contact

Hi URSAY,

I logged my issue on the site (bitinstant.com/contact) this morning per your instruction, but I never received any acknowledgment email. I obviously don't want to re-log it, as that will potentially restart the procedure, so what can be done? Should I email Charlie or Ira directly to find out? I don't want to hassle anyone unnecessarily, but I don't want to slip through the cracks either. Just in case, here is my info again:

Zipzap Acct: 520103516
OrderID   1196a228-be1c-46fe-92b6-d4556bf7e95d
QuoteID   de82862f-fb47-424d-b096-ce32e46558c1

Thank you