And a repost from Incent thread for the sake of completeness. I think this is a very reasonable response given the agreement that existed.
Michael,
To be clear, the very first time you expressed any discontent to me whatsoever, with either our product or our support was yesterday, during a call in which you asked that we accept settlement in Tokes 'because you hadn't raised what you had hoped'. The inference being that we should share the impact of an aspect of your ICO for which we had no responsibility.
Settlement in Tokes is not acceptable to me because it is not what we agreed in our MOA - since which we have enabled your ICO with IP, server and technical support, to the best of our ability, over an extended period, in the best of faith.
Since you are not, after the fact, prepared to settle on what we agreed, I am not happy to continue to expend our finite resources in supporting you. This should not surprise you.
Notwithstanding, if I understand your post correctly, you now intend to re-issue the Tokes asset from scratch. This strikes me as nuts and doing so will distract your team and burn your community.
While I have my own view on your behaviour in this matter, I'm entirely happy to forward all remaining Tokes to an address of your nomination.
Sincerely,
Rob W.