So I had a transfer that went to the wrong account.  You would think that's not a big deal, I'm probably not the first or last to have that happen.

I opened a ticket with MtGox and BitInstant on the same day. MtGox replies quickly to every email I send. They basically say that the funds were frozen but it will require action from BitInstant to get them rerouted to the correct account.

BitInstant on the other hand.... no so much. I've only seen one email from them and it was 2 weeks ago since they replied to my initial email. I've sent several emails asking whats going on, but they never reply.

Is this no-response behavior typical of their customer service?