Many collectors have theirs tucked away and probably do not access them on a regular basis....
Being that, I would gather that many collectors do not come to this forum and have no clue that their coins have been emptied.
I don't always check this board, but I happen to on just the right day when this thread started, but had to wait to access my coin to verify balance. Before I could, the next day I received direct communication from Richard through the communication channel originally used during purchase in 2014. They are privately contacting their customers. I am currently awaiting refund. I will report back when it is received.