btw.. Hashflare have just got in touch & sorted my problem out. 
its all a learning curve for me but as long as it not expensive learning curve I dont mind
It feels nice to know that your problem got sorted but i think you have made a very bad choice by investing in cloud mining. You may now have to wait for more than a year to get back what you have invested. its all a learning curve for me but as long as it not expensive learning curve I dont mind
Also if your problem is already solved, than you can lock this thread.