Re: Official Newbie BitInstant Support Thread (Active Customer Support)
The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...
OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
EventID: bf3571c1-b83c-456c-9c88-5e01064a829b
QuoteID: 72f1070e-221b-4300-a100-014c21475075
DestAccount: M65260315X
You have a GOX code. Have you tried using it? What was the result?
Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public.
But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order".
I'm sorry about the wording regarding the Gox codes. It's something development is working to fix.
We will need to cancel your old Gox code and reissue you a new code. Thanks for your patience while we get to your issue.
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@URSAY that is my same problem I was on the 4/8 support list, if you can please push my order through. Thank you for your time.
OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
DestAccount: M48159806X
FundsSent: $307.232 USD