Sorry to say this but I've watched you request a refund for at least a week or two now.  I went thru this also.  I even had to start a scam accusation for it to get resolved.  There is a thread that contains the correct format to open a scam accusation.  Search for it.  Provide screenshots of convo, 0 balances, etc.  it took less than 2 hours for moderators to give him 6 red trust.  Sure enough within 24 hrs of having the red trust, he responded back to me and provided me the refund.  As long as you have good proof, the mods will help you get a refund.  I removed my neg trust to him as all the mods did also.  Tradercal11 is a good guy, not greedy at all, just sometimes he is so busy and let's things slip thru the cracks, that he needs a little reminder.