I will explain in detail, sorry if the initial information incomplete, since the beginning I did not understand how to share a screenshot here !!!

This was before my first screenshot of exposure
http://prnt.sc/ejvdug

This is the second screenshot when I tried to transfer the balance of the results of blank
http://prnt.sc/ek4fef

This is the third screenshot morning I tried to login
http://prnt.sc/ek2imq

Now I am waiting for their answer and we will know all the results in the end, all chat with them on twitter as well I have, they do not give a clear reason, they are too casual for this problem.