Ursay,
I made another deposit after the last one finally went into my wallet. It hasn't gotten there yet, but not going to start a ticket until around 7pm eastern. It seems things are starting to get resolved, albeit slowly, and for that we thank you.
Good luck today.
update on that, i just received the support email saying my order was executed so things are looking good. will know for sure when it hits my wallet but highly optimistic that cash>zipzap>BI>BTC seems to be working normally