Demand is faster then anyone can keep up with. We're always investing in anything we can do to improve your experience and we hope you will understand that such improvements can't all happen overnight.
Demand IS faster than anyone can keep up with. That's why your system is automated. In fact it's right in the name and the single biggest fact touted in all of the press about Bitinstant. The system used to be automated and in fact still is every so often when you have money. So why are these issues so pervasive if Bitinstant isn't a Ponzi scheme? It's a very simple matter: confirm customer money received, execute corresponding trade/deposit for customer. Zipzap's API isn't having problems, and I have contacted them and they say their API hasn't changed in months. That means that you should have no problem automating everything since you have no money problems, as Charlie repeatedly says. So why do these issues exist?
BitInstant provides a great deal of options. Each of these options involves multiple companies moving funds around to complete your order. If there is one issue in the chain then it may result in an issue. These issues require human intervention to fix which can take time. We are not just selling coin to a guy with cash hand to hand. Our systems are much more complex. Thanks for your inquiry.