The problem is, it looks like they have made the system difficult for users to get their payouts. They says there is Blockchain congestion which was there some time ago but not always and not there currently, because other transactions are happening smoothly in minutes. They says there is very much load on their servers and that is why that 100% graph is not coming down and hence people are not able to raise withdrawal requests. They are making fool of people, it is simple if you have BTC's and you want to give payout to people you can simply put more servers to process more requests to manage laod.

Apart from that they are also stealing from payout as transaction fee, the said payout is lesser than what it suppose to be. Payout transaction fee is low like hell that their transactions are taking 3-4 days to confirm. This is their another source of income.

By that manual process they already stopped people who invested .5 and .1 BTC contracts to get their payouts because the withdrawal request can't be made lesser than .05 BTC. Its all about that they don't want to pay the people. Server load can be managed by adding more servers but if they don't want to pay then they will come up more of these kind of hassle full options.