There might be close-to-realtime chat here, there might be supporters working on this but the ever returning comments like "read my sugnature" and "for ME it worked flawlessly" is not exactly what counts as support when people wait for 4+ days for their money...
Thing is, i have had several  transactions since bitinstant was started and they all worked.. but now that i see how arrogant the so called supports reacts to the customers complains and problems i feel really cheated.
The least would be to solve the problems as fast as possible.. the NORMAL would be for a self-respecting company to offer sort of a compensation for the trouble.. but i dont believe neither will happen. I think this all will resolve to "Woops, we traded with your funds and made a mistake when the bubble did burst. Sorry, but we are insolvent."..