I am having this problem myself i contacted support and no response as of yet. Hopefully goes through before market rises again.
I will keep you informed about the outcome of my request to Bitstamp. Maybe this can help you with your issue and offer some perspective.
Regards
Thanks i have opened a couple of tickets and nothing as of yet pretty frustrating i wanted my money to go through before price shoots back up again but it's looking like that may not happen
