Dargo!

You can process THOUSANDS of tickets daily - but I must wait for HOW MANY MORE MONTHS get get MY MONEY BACK?

What are you doing? OH, yeah, you cannot say.
So use you super-power to process so many support-tickets daily: let the NEW users wait ONE day and use all your staff to finish my case, NOW.

What are you waiting on? Oh yeah, you cannot say!

In my country, when a private company steals from their customers as you do, it would become closed fast - and the staff (YOU) would stand before court as the HELPERs of the criminal management.

There there is evidently no law and order in USA, so you can steal and come away with it. Are you part of "The company" where all members think they are GODs? That would explain alot.

Oh yeah, you must do that I must wait because that's what YOU decided by YOURSELF and for YOURSELF.
You have no legal right to hold my money - as you know my identity 100% .

BS