Ninjastic
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
BitcoinApprentice
on 12/04/2013, 23:32:54 UTC
Quote from: URSAY on April 12, 2013, 09:13:43 PM
Quote from: CMurphy3639 on April 12, 2013, 09:05:49 PM
Quote from: URSAY on April 12, 2013, 09:04:59 PM
Quote from: CMurphy3639 on April 12, 2013, 08:55:43 PM
I know things are crazy right now but I tried to deposit into MtGox via a ZipZap bill and I didn't receive any kind of QuoteID or EventID or anything to track it from you guys.  The only thing I have is the ZipZap reference #27832823 or my email.

All new issues are logged at...

bitinstant.com/contact

Thanks.

But it is REQUIRING me to put in a QuoteID to submit my ticket.  Hence my question here.

Use your browser's history to go back and retrieve your order / quote ID # perhaps?  Smiley

Yes, if you START the transaction at BitInstant, there is a quote ID screen BEFORE they send you to the ZipZap site. IT would be wise to print this BitInstant screen out BEFORE hitting the continue button to continue to get the ZipZap Page. Then ZipZap has a "Return to Provider" link or something similar and you should do so and cut-n-paste and park that page until the deal is done. SO like Ursay says, if you can find ZipZap page in your browser history menu, click it(or one older) and you should be able to click the Return to Provider link to find BitInstants original quote - Without waiting for or requiring the email. Hope this helps some find the codes, which then need to go to bitinstant.com/contact