Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
pzwow
on 13/04/2013, 02:49:59 UTC
I was given the incorrect amount of coins. At time of me starting the order the cost of a bitcoin was below $85. At the time of you guys receiving funds (Fri Apr 12 21:52:13 2013) It was below 90.
I deposited 105, so it was 108.95 after zip zap fee.
It said I was supposed to received $100 worth of coins. I received 0.78350742 BTC. I feel wronged here.

OrderID: 59fe5e81-6b95-436e-b875-3f476035f398
EventID: 73375365-1d70-4dfb-87a2-d97512c74913
DestAccount: 1FS34tNVgdBG1h9tykY8HB2nFPcrQykT2Z
QuoteID: 98a1ea18-2083-430f-9edb-e99ee9b6c02d

I've escalated your support issue.  Sorry if your order was wrong!

Thanks for a timely response. I contacted the support email too but I was not sure which method is faster/more efficient.