Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
g_briel
on 13/04/2013, 06:16:11 UTC
Hi, i tried contact you with the /contact in the bitinstant, then i received an e-mail that my deposit should go to their destination (MtGox) in the next 12 hours, have been past more than 24h and since i received the e-mail i didnt receive any other answer, or the deposit, i dont know if i should re-do that '/contact' again.

So i need some answer about how my deposit is going, the ZipZap inc. tell me they paid you 3 days ago and nothing yet. I need two answers:

1- I already paid, so when could you deposit at Mt.Gox?

2 - If i do another deposit after this first one, the time to process will be almost the same, or is just the first one?

I understand that you should have a lot of transations in the moment and that could be the reason to delay my deposit, but i really want some answer.

Some info about my order (asked in the contact, so i guess you need it to help me):

Quote ID   15b9274f-7a9f-439f-ab6b-942978ba4649
Event ID   bd4e91cc-8c9f-4a0c-8c6e-81802904e211

Order #: 48fa44fe-bbcc-4190-aecd-0dbd76e51bf8

Was a cash USD paid via ZipZap to MtGox.

I'll be glad with some answer!

Thanks