Hello again

I have written many emails to iota support, also many messages to David
and he has never answered.
Why in the snapsot of the 2 of March 2016 appears my wallet
JXQVDPNKMEZVTZDBRFJYQELAIKJYBCAVIYBQAISXLEAMGVYEBN9NASUWINKOINBLSBGUQEKOTQC9GRK XV
https://bitcointalk.org/index.php?topic=1216479.msg14351843#msg14351843
However in the snapsot of October 3, 2016 no longer appears and neither
in the following
http://Http://pastebin.com/NdQjLWbK

What do I have to do to recover my iotas besides recommending me to
write to iota support, since they do not give life signals?