There's already been a few threads on this, but it seems worth warning people again. Cloudbet is refusing to allow me to withdraw my funds. I've been trying for 5 days now, had multiple support tickets closed without response. I've included their latest response below. Note that they are citing two "rules" that are nowhere documented on their site.
1. You have to make a wager (I did)
2. You have to withdraw to the same bitcoin address (I no longer have access to that wallet)
Fortunately, my case is "only" .15 BTC so not that big of a loss if I can't get it. Either way, I won't ever be using their site again -- good luck to you if you do.
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Adrian (Cloudbet)
Mar 21, 12:08 UTC
Hi,
Thank you for contacting us.
We notice that you have deposited and are now submitting for a withdrawal without having made any wagers. Can I ask that you explain your reasons for doing this?
If you wish to withdraw without making use of Cloudbet's services, you will need to withdraw to the same wallet address that you made your deposit from. Once this is done, please contact support again and we will check the destination address.
Best regards,
Adrian
Cloudbet Support Team
Why is the support ask if why didn't wager if you already wager. I think support of cloudbet is not that dumb to ask you a question without basis. I see many scam accusation on cloudbet it all comes from newbie without proper proof. But of you are telling the truth, cloudbet don't have the rights yoir withdrawal of you really don't do anything against the rules because AFAIK, there is no rule on cloudbet that needs a wager before to withdraw. Unless that money is a bonus