It seems like you get these sort of brush off responses from looking at the other thread too where you've tried to get help. Do this. Wait. No, you should do that. Wait. Now try this. Wait. Looks like the run around. Like maybe they hope you get worn out and give up and they keep your money.
That's quite an accusation - I asked for the username to be confirmed so that a refund can be issued without making an error by sending it to the wrong account - in what way is that unreasonable?
Go look at the hoops the poor guy jumped through in the other forum. It isn't like this was his first attempt as you made it appear.