Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Cogine
on 13/04/2013, 17:16:38 UTC
I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery http://i.imgur.com/bxN0TI6.png

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.
And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

Haha, I included a picture though! It proves that what I'm saying is true, that should count for something Sad
So did I, you will just be told that you could have photoshoped it.
10days and counting to infinity