Re: Official Newbie BitInstant Support Thread (Active Customer Support)

I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery http://i.imgur.com/bxN0TI6.png

I've escalated you to the person who handles order execution price problems. Sorry for your troubles.

And if it says the order went thru fine, then you will be waiting for ever to get the difference.
Day 10 Here, Weeeeeeeee
Dwolla ---> MTGOX only way to go
Wonder if they have an HR Dept to cover things like payroll and workmans comp,
Or just doing everything under the table - Someone could look into this

So Cogine, you're happy with Dwolla? I was taken aback when I heard they put like a 30 day hold with "know your customer" federal reserve BS. At this rate though, that'll come BEFORE I get my missing BitInstant funds.

Really, I did have to send them a copy of my Passport.
And talking with people at my bank to attempt to make the 4day transfer from bank to dwolla be instant.
All my transfers from dwolla to MTGOX have taken less then 2hours for .25 cent fee.
I transfer 503.95 here and get 480.05 - I have been waiting for 10day
I have done two transfers from my bank to dwolla to MTGOX in the time i have been waiting for this to be resolved