@EliphazFimk Now that we can communicate better , could you point which accounts made those assets ? Are those funds withdrawn or are they still in the exchange ? I guess that you have to give at least the identity of the person/s who made those assets and give us the opportunity to give neg trust . HEAT must protect it's investors in any possible way .
We have no more information than you have available, nor do we have access to the asset concerned.
Issuer can be seen by clicking on the asset pair and landing here:
https://heatwallet.com/#/trader/0/4249904286321844153You can use the API to track payments / trades to and from that account
https://heatwallet.com/api/There seem to be a couple of BTC redemptions from that account
https://heatwallet.com:7734/api/v1/account/payments/14601113921039187075/all/timestamp/false/0/100Our BTC gateway handles BTC deposits and redemptions, we don't currently have the resources nor the inclination to operate as an escrow for other assets or general investigator of asset issuers' business.
opportunity to give neg trust
Feedback mechanism on assets is planned but not yet available.
However I don't necessarily see what would the neg trust be about? Has the asset issuer promised something? Has the mistaken buyer contacted the issuer for resolving the issue of him not finding out enough data or even the issuer account number of the asset before buying it? Things like that in a decentralized environment are to be handled by the parties affected and not the infrastructure supplier (us). Crypto platforms are all about giving full power of tokens to the counterparties in transaction. It's unfortunately a known fact many people don't understand that and aren't willing to take full responsibility of their actions regarding their funds, thus try to still resort to some authority figures they perceive would have power to settle their errors, whereas in reality this isn't possible in a decentralized system.
The asset issuer responded to our questions about the purpose of his assets, so I'd suppose there's good chance contacting him would be fruitful. HEAT mainnet supports private messages to account number.