When someone tells you that they are "a community manager mainly," your next question should be, "Is there a Dev who can help me, or someone who is more technical?"
You may be right, but your example isn't that telling given the guy or girl's professed status.
I agree, but the reason I said "ever heard of the staking issue i'm having?" was because I was already asking about it in the general and support channel.
OK, and did you find a qualified person to answer? Did you try reddit? Do they have a slack channel? My point is that the person wasn't likely qualified and the availability of technically knowledgeable people doesn't necessarily coincide with the exact moment you have the problem--this is why posting on reddit usually nets a response from a knowledgeable person. The question will have more eyes on it and the time frame is much longer. And again, you may be right, but without more conclusive evidence it seems you are throwing the baby out with the bath water.