Actually I know alot of people here are complaining, I must have got lucky because my transaction went through in a matter of hours. I'm still confused about what rate I got though, can anyone explain the time/rate thing in really simple terms for me please?
yeah, they charge a couple fees, and then whatever you have left of your money after the fees they convert into bitcoins based on the going price of a bitcoin the day you used moneygram or whatever. Often times though, they will not do this, and instead for no good reason at all give you the going price of bitcoins at the time you actually received the coins. If this happens, you need to create another support ticket which will probably take a week or 8 to push through successfully.