I've been trying on facebook and twitter. Their support desk sucks and always takes forever. No responses yet... they are all sleeping. Insane communication... they are horrible. ALl they need to say is 'we are working on it' but they don't. The seem to panic and freeze and say nothing. At least it feels like that.
I wonder if that's a Japanese thing? They have a different culture over there. I saw it on the telly n'all.