I requested a TES withdrawal from Cryptopia 6 days ago:

e515d254dbae066d6842db7fc824acc4c42f9f5c8976c6a23e577145415df6fc

But I couldn't find it on the block explorer. Cryptopia admin replied the following:

"Network confirmations are outside of our control and we are unable to assist further. Once the transaction is confirmed on the network your coins will arrive in your wallet. Cheers, Hex The Cryptopia Team"

Well, so what do you suggest to solve this?

Thanks.