Hi Denis,

We apologize for the delay in getting back to you.

We are writing to inform you that it has been brought to our attention that you have violated one of our Terms and Conditions. The said violation can be found in Section 9.7 which states that:

*9.7 We have a zero-tolerance policy towards inappropriate play and fraudulent activity. We will have the right to withhold or otherwise decline or reverse any pay-out or winning amount(s) or amend any policy in the event that we suspect you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) palp errors; or (iii) specific policy or rules determined in respect of an existing game or a new game. It is clarified that we may determine that such an abuse has taken place also if your activity in our Online Casino/Sportsbook, by itself, is not abusive, but your activities in other Online Casino/Sportsbooks in addition to our Online Casino/Sportsbook, taken as a whole, constitute such abuse of our bonuses, promotions, policies or rules.

Violation of the specified rule resulted in the withdrawal of your total deposit amounting to €809. Please be advised that the winnings that you have on the account has been reverted back to us. For you to be able to withdraw your funds back to your Ecopayz account, kindly provide us a copy of another valid ID (Driving License or National ID), and a screenshot copy of your proof of Ecopayz deposit.

Please note that once the withdrawal has been processed, your account will then be closed and you can no longer re-open it.

Your cooperation in this matter is greatly appreciated.

Thank you,

Sunshine
Customer Support Team