They haven't replied to my help tickets either. I came back to sign in about two months ago to an account I hadn't signed into for maybe over a year. They said the password was reset and further instructions sent to my email. Nothing ever arrived to my email.  Then going and manually saying "forgot password" and entering email yields nothing. Then radio silence to two support tickets later where I was saying if they can't to send to the original email for some reason please send to an alternate email, along with all the proof it asks for on the site (such as previous logins and IP's and what wallet was used, etc). I just want to be able to log into my account.  Without being able to log in it seems they are keeping my several bitcoins hostage.

 I just figured I'd register my complaint here along with the others here.