Ursay, could you tell me what's going on?
I haven't received any contact from your support staff, even though I've filed two tickets on your support page. I've had two transactions where money has been inexplicably taken from my final amount, and it seems like nothing is being done about it.
Where is the money that I'm owed?
Without any order details I cannot attempt to help you. Are you receiving the automated response emails saying your issue was logged?