I reached out to the team on an alternate platform... hoping there's just a misunderstanding going on here. I'll update if I hear anything back (or update after a while if nothing).
Thanks Ranlo. Right now its not looking good but I try to ignore the fudders and still hold strong.
NP. In transparency, I hold no JWL. I just saw what's going on here and decided I'd reach out and see if I can get any responses.