Ninjastic
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
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URSAY
on 15/04/2013, 04:08:10 UTC
Quote from: TedDansonsHair on April 15, 2013, 02:24:17 AM
Quote from: URSAY on April 14, 2013, 09:45:49 PM
Quote from: TedDansonsHair on April 14, 2013, 09:16:42 PM
Quote from: URSAY on April 14, 2013, 09:05:22 PM
Quote from: TedDansonsHair on April 14, 2013, 08:14:03 PM
Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.

Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.

I'm beyond livid right now, I cannot believe this.

Your case has been logged and support is looking into your issue so we can provide you with a solution.  Please be patient.

No, I haven't had any contact with your support. If I didn't come on this forum and hassle you, I wouldn't have heard from anyone at all. Do you think that's reasonable?

It is still not clear if you've logged your issue at bitinstant.com/contact and if you've received an email that states customer service is working on your issue.  Can you help me understand this?  Thanks.

I've said it so many times, I have submitted two tickets on the support page and I have received two automated emails. I have not been contacted by any real staff member. What is going on?

The automated emails should explain what is going on.  Your issue has been logged and we are looking into it.  If we need more info we will contact you.  Thanks for your patience!