Please:
1. Apologize for calling man you didn't even knows a thief.
2. Send transaction data in a text form - no one will enter this by letters from picture.
If you need a help with your transaction you definitely should do this. If you are an absolute idiot - you can simple ignore this message.
I deposit to your site and 3 days later my balance is still 0, now you want me to apologize? All the while youre calling me an idiot. Welll my money is still missing, so what would you call that?