Re: Official Newbie BitInstant Support Thread (Active Customer Support)

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today. Please allow 24 hours for processing. Thanks!

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes? Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

you aren't getting reimbursed.

Well no surprise here that the $8.14 which has mysteriously vanished won't be finding its way back to me. I don't care if it's $8.14 or $814 the fact remains: BitInstant appears to be scamming people by secretly taking out fees to help compensate for the $12,500 that was stolen by hackers last month due to a security breach. Fuck these motherfuckers.

jthev2005

I was trying to help you with this issue. Did you no longer need help?

Well of course I would like help. I assumed it was forgotten among the piles of other support requests that came in. I'm more interested in where the money went rather than the actual money. I'm very curious as to the breakdown of hidden fees in the event I use BitInstant again and then have an even larger amount mysteriously disappear.

Thanks for your help Ursay. It's pretty ridiculous the best way to get support is through a bitcoin forum..