Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I will probably looking further into some logged price execution issues as well. I will likely be asking for users with this issue to tell me exactly what they are owed and the Bitcoin address to send the funds to.
How do we determine exactly what we are owed? Does the price lock in when we execute the order, or when ZipZap processes the order, or some other time?
If you had us execute the BTC order then give me the BTC price at the time of your order. Figure out what you received and do the math to tell us what we owe you. Obviously the more info you can provide us with the better.
My order time was Friday 4/12/2013 at 1:35 Eastern Standard Time. This corresponds with a MtGox time of 15:35. This screenshot shows the MtGox prices for that hour.
http://i.imgur.com/QdOzUwE.png
If there is a way to figure out the exact time, then hopefully someone lets us know and I will find that out. Otherwise, it seems the most fair to simply use the average of the high and low which is $71.75/BTC.
I bought $476.257605 USD worth of BTC which, divided by 71.75, means I should receive 6.63773666 BTC. I was only given 3.70151298 BTC so I am due 6.63773666-3.70151298 = 2.93622367 BTC
Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb
Here is more info from this order:
On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time. It was for $496.05. After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Quote ID 0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap) 3.99%%
Amount you need to pay $496.05 USD
Amount you will receive $476.257605 USD
Expected delivery time(HH:MM:SS) 0:30:00
Guaranteed delivery time (HH:MM:SS) 1 day, 0:00:00
Destination exchange Bitcoin Address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj
Order # f2275a92-c99a-4be1-a106-3db4ddd1717f
https://bitcointalk.org/index.php?topic=128314.msg1840587#msg1840587
email?
pokapokajokajoka@gmail.com
any news here ursay?
ty