Post
Topic
Board Trading Discussion
Re: How to contact Mt. Gox?!! Money lost [so far]!!!
by
rutrader
on 08/06/2011, 13:50:37 UTC
I also had problems with $10000 of withdrawals on Friday.  I had to email Magical Tux a couple times about it to get his attention -- he's really overworked right now and trying to hire someone new.  I finally got this response from him:

Quote
Hi,

It seems that Dwolla broke the sendMoney() api a few days before announcing publicly Dwolla Grid. We'll get this fixed within 24 hours and resend all the pending transfers.

Mark

I'm satisfied with this.  Let's give him some time, I'm sure things will get fixed soon.

I can not withdraw even one btc right now. Message: "Your request was over the maximum authorized for your level of authorization for this time period. Please contact aml@mtgox.com to increase your limit."