So do you mean that you have a voting possibility for miners like Slush pool has?
It means that we are focused on our customer's needs
Which means you're focused on running a profit business as much as possible and attempting to dissociate mining from the bitcoin network at large. I'm sorry but currently mining voting is the crucial thing lacking, preventing bitcoin from moving forward and I think your position is unacceptable given lack of miner support is what's preventing successful bitcoin evolution. You cannot pretend mining is dissociated from bitcoin development as much as they can't pretend mining is dissociated from bitcoin development. At this point in time I'd call it negligent for a pool to not at least have a position with respect to segwit, core, and unlimited, even if that position is 'we don't want change.' If that's what you really want then at least make it clear.