I've had a ticket open since March 26, and have only seen one email from BitInstant. I keep emailing
support@bitinstant.ladesk.com and
support@bitinstant.com asking for an update, but nobody ever responds.
My ticket number IMY-ISLWK-987
Its been 20 days... Any chance somebody could take a look at this? In my ticket with MtGox they said that BitInstant will have to route the funds to the correct account.
Our official support channel is now bitinstant.com/contact
However, your ticket in our older system is still being worked on.
We are working very hard to improve our support processes and clear out the back log. Thanks for your patience.