I wanted to do an update as another user has come forward to ask about coins.
The wallet is closed and will not reopen. For a combination of reasons that were described in this thread and another by Jubalix, I have mismanaged the service and your coins are lost. At some point during upgrading the database balance no longer reflected the actual server balance and a user or users withdrew more coins then they really had on balance. I assume this was inadvertent as some users may have deposited while the wallet was on one chain, and withdrew while on another. The software was not final version- nor anywhere close and many things had not been taken care of yet.
That said, there are a number of things I am unhappy about that I believe lead to this, however they have been spoken about numerous times in other threads.
To the users who have written thoughtfully to ask for questions or details, I believe I have have written you each back. To those who have written rather nasty messages even before I announced the closure to complain with vulgar language: I probably won't write you back.
I must stress that all users were warned clearly on every page of the site that it was Beta and that there was a very real possibility of losing your coins. I regret that this has happened but I must stress the warning listed on every page:
"Do not lose your password- it can not be reset! As the Value of TRC rises on the exchange we must say again- this is BETA and with no warrenty! Also, don't store more coins then you can afford to lose- this site is still yet BETA and we won't take any responsbility for hacks, intrusions, coding errors or negligence! Don't be stupid. If you think it's real money, treat it like it's real money, and store it in a paper wallet! You can make one here:
www.terrawallet.info"
I will be posting the source code for the wallet soon.