Hi all,
Regarding the complaint of player ExcessTest:
sportsbet.io is a regulated online gambling provider which does not withold customers funds and processes hundreds of withdrawals of BTC in a week.
Regardless the nature of Bitcoin payments as a regulated operator we are obliged to ID verification, KYC and AML (anti-money laundering) procedures by the regulator at certain withdrawal levels.
We have stated this clearly in our Terms & Conditions page available here
https://sportsbet.io/about/general-terms-and-conditions3.3.3. Sportsbet reserve the right to carry out additional KYC verification procedures for any withdrawals exceeding the equivalent of 10 Bitcoins or 2300 which ever is lower, and further reserves the right to carry out such verification procedures in case of smaller withdrawals, as demanded by our gaming license. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
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Regarding the OP post here in forums:
We have contacted the player to resolve the issues with the account (ID verification failure, transaction attributes related to bitcoin Double Spending patterns, related and previously abused IP addresses in Turkey etc) and will commit to full resolution or either returning the original deposit amount to player.
Cheers,
sportsbet.io