I received an email from RC BitInstant, however they have not fixed my execution price and say that it is FEES for our service.
It was an incorrect execution price and it was my understanding that it would be fixed. On top of that, I still wish for a refund of the fees
as well, it makes no sense to pay for a service fee when you don't receive the service. The service fee was for receiving my BTC at the correct rate
and promptly, which BitInstant failed on both accounts. I want the money I didn't receive from the execution price delay as well as a refund of the fees.
I had a similar email. I was told that at the time my order was submitted, the price was around 180$/BTC.
In my order, after fees, it said I would be receiving 96.01$ worth of BTC (104$ total paid. 0.05$ kiosk fee, 3.95$ fee to zipzap, leaving a 100$ payment to Bitinstant, paying 3.99% to fees for transaction type of zipzap>bitcoin address).
So by my math, I should have received approximately .5333889 BTC (96.01$/(180$/BTC))
I received .39751218 BTC, and I don't see anywhere on the BitInstant site (which was linked to me in the email) where another 20% in fees would come from, and .1BTC would be generous for a miner's fee.