Everyone: My order was finally completed sometime today, resulting in a turn-around time of about 13 days. I did the cash -> address method. While I'm glad I got my money, I'm still pissed off at BitInstant. There don't seem to be any alternatives (yet) so I guess I'll wait a few months before trying their services again.
BitInstant: Fix your shit!
URSAY and other support staff: Thank you.