Hello guys,

I made 5 seperate transactions through Shapeshift.io last week (5 days ago) All transactions were for Bitcoin to Litecoin.
All my transactions were worth around $1600 combined.

I have checked on blockchain and they have received my Bitcoins with many confirmations. But they have not sent me my Litecoins.
I have contacted support and they said the Bitcoins took too long to confirm. And as such would refund me, which is unacceptable because they have my coins and i want Litecoins (which have increased in price since). On top of that, they have not replied to any of my emails/tickets in the last 3 days.

At the moment i am clearly being scammed.

A) I have no Bitcoins or Litecoins.
B) I am being ignored by their support staff.


I will continue to email their support team, but its clear Shapeshift.io are incapable of fulfilling orders! For God's sake it has nearly been a whole week.